Below you will find what some of our customers say about our dealership. To add a testimonial of your own, submit it on the Customer Survey page.

Testimonials

"So I went in there and I met a really nice guy his name is tipsy he was my sales rep he gave excellent service he was not pushy andhe knows his job very well done these guys are not just there to sell your bike there there to tell you and teach you anything you need to know about the sport-would recommend them to anybody looking for amazing service I can honestly say that That was the first time I've had zero hassle smooth service just didn't get any easier with them they will definitley go out of their way to make sure that you're well taken care of and extremely happy when you leave .So overall not only did I get excellent service but I also met some really cool people keep up the good work guys you guys rock"  - Danny Quinn Marion, NC

"I drove 235 miles up from GA to purchase a used 2000 Honda Goldwing. The bike has been trouble free and everything as advertised. Marshall, Tony, JT and Travis were all great. MR Motorcycle treated me very well and I would definitely recommend them to anyone."Paul Burkett | LaGrange, GA
"I would like to thank Travis in the Parts Department. As a business owner, I would be happy to have a employee like Travis that takes the time to satisfy his customers. Thanks from Frank S. "Frank S. | , XX
"Service department - the guys are very professional and happy to actually have a conversation, answer any questions and the service is fast and done right. Parts department - the same friendly attitude with a mind set on whatever budget you may be working with. Accessories department - again, great staff willing to make clear what you get for your money with any product. Management - the store manager spent about half an hour searching the inventory for a part that was not stock for my bike. Even the trainee was impressive. I don't give good reviews unless warranted. Oh! I almost forgot the clincher; COFFEE! "William C. | Asheville, NC
"We purchased a new Polaris ETX for my wife today and MR Motorcycle made it one the best experiences that I've ever had. From the initial telephone calls with Bob to the final "thank you", we were floored. Much thanks to Bob, Brittany, and Greg for making today a special memory for my wife and I. Thank you and we'll see you all again soon!!"Brad & Stephanie Johnson | Simpsonville, SC
"Recently, we brought our Yamaha Viking in for routine service at MR Motorcycle of Asheville. It was an entirely pleasant experience. Steve and Alex in the Service Department were exceptionally informative and helpful. At a time when in many places service standards have slipped to the point of treating customers as afterthought, these fellows convey that they care about their customers and the products the dealership represents. Its the old fashioned way to earn positive feedback and guarantee return business. Well done."Anonymous | Saluda, NC
"Went in for what I thought was a tire problem and turned out the rear differential on my Wing had leaked out all the lubricating oil and the bearings and race were getting chewed up into slivers. Steve at the the service desk went out of his way to get me options to help save me money and we ended up getting a used differential which probably saved me tons of money. Randy, the mechanic, also showed and explained the problem in the differential. what could have been a dangerous situation was diagnosed and repaired in less time than I figured it would take. We've been coming to Western NC for the past three years and I've made sure to plan my stops around Asheville so that when I need service, I go to MR Motorcycle."Anonymous | New Bedford, MA
"I had an appointment today (Sept. 6, 2014) to have my bike serviced.Steve was very helpful, and Chris did a great job!!!! While I was waiting for the service to be completed, I was in the store looking for a new helmet. Roxanne was very helpful and knew the product well, helped with correct fitment. And when they didn't have the exact model, she ordered the one I wanted. Excellent customer service! Highly recommend!"Carl Osen | Waynesville, NC
"While a friend and I were traveling on Suzuki motorcycles from Boston, MA down the Blue Ridge Parkway to Cherokee, NC I broke down exiting the parkway at mile 388. We came upon MR Motorcycle. Alex and Steve from the service department were a big help. They evaluated my issue, ordered the parts I needed, told us where we could stay for the night, had the parts flown in and got me back on the road in less that 24 hours. I cannot say enough great things about their professionalism and helpfulness. I highly recommend MR Motorcycle."Rick Haley | Somerville, MA
"I am from Oshawa Ont. Canada. My wife and I left home on July 15th on our Hayabusa, riding 2-up and pulling our 1 wheel trailer to travel to Snow-Shoe, West Virginia for the Road-Runner magazine 4 day convention. On Sunday July 20th we left there and traveled to Wytheville, Virginia and spent 3 days there riding the back of the dragon and a few other day rides. The morning of the 23rd I noticed my rear tire was getting pretty worn out so I was able to contact Steve at MR Motorcycle in Ashville, NC who is in charge of service. Steve, without any issues, said that he had a set of tires that I run on the Hayabusa in the shop and if I could make the 150 mile ride down to Ashville he would get me in as soon as I got there. I also decided while the mechanics had the wheels off I would have new sprockets, chain and brake pads all installed. I could have gotten another 1000 miles out of these parts but I was totally impressed with this dealership that I decided that If Steve had these parts also I would get the work done now. I don't as a rule let anyone work on my Hayabusa other than my mechanic back here at home, but Steve said all the technicians in the shop were excellent guys and that whoever was assigned to do the work on my Hayabusa would perform an excellent job. Well, Steve was right. All the work done was performed by Brad and I have had absolutely no issues. Great job Brad. I left Ashville after riding day trips from there for 2 days after all the work was done and since arrived back home here on August 1st with 3,000 kms on the Hayabusa. Since MR Motorcycle did the work on my Hayabusa it has run great. It is awesome to know when you are in some-what of a problem while traveling that if you are anywhere near Ashville NC you can depend on Steve and the guys at MR Motorcyle to help you out and get you back riding. Thank-you Steve, Brad and all the staff."Don Martin | Oshawa, ON
"I just returned home from the American Voyager Association International Rally in Asheville. I had a good time there and enjoyed the 8400 mile plus ride crossing the U.S. and back with the Northern California Voyager team. I had a need to remove my center stand at MR Motorcycle before heading out to Hwy 29 and "The Tail of the Dragon." Steve Babb, in the Service Department, took me in at 3:30 in the afternoon without an appointment and the mechanic, Randy Lingi, quickly put me at ease charging me only 1/2 hour of labor. I was immensely impressed with this dealership. Thanks to you and all of the nationwide support Kawasaki affords me and my 1994 Kawasaki Voyager XII and to Kawasaki for building a reliable machine for letting the "Good Times Roll." "Joel Colletti | , CA
"After making two trips trying to get Battery Tenders and new batteries from winter dead, I found myself at home needing another Battery Tender and two small screws to ride tomorrow. To my great surprise, Lee brought a replacement Tender and the needed screws to my house...special delivery. Wonderful customer service from a stellar parts department. Thanks guys!"Joe Wynne | , XX
"I have just returned home from a delightful trip to your "neck of the woods" where I was able to enjoy several trips on my 2005 Yamaha V-Star 1100, thanks in no small part to the wonderful service and help I obtained from your fine establishment. I had suffered a flat rear tire on my bike just before I was going to ride "The Dragon" and the Blue Ridge Parkway with my brothers. This was our first family motorcycle trip and I was looking forward to it with great enthusiasm. I had called several places, but your facility was the only one who could accommodate me on such short notice. Alex Brown was very helpful and ensured my satisfaction by suggesting a better tire than I was originally looking for. The service was very, very good and under the circumstances, the price was very reasonable. I did some shopping while I was waiting and found your showroom to be well-stocked and had some items I had been searching for. Again, the prices were reasonable and the service by Julia Potter was friendly and helpful. Again, thanks to everyone and especially those mentioned. You made my "debacle" less agitating and the rides turned out great! I hope to see you guys again for a "friendly" visit rather than an emergency repair. Take care! "Bruce Conway | Beaufort, NC
"I recently embarked on my first long distance ride on my CBR 600 with my dad and some friends that make the trip through Tennessee, North Carolina and Virginia every year. Our first stop was in Asheville, where they always stop at MR Motorcycle. I had started out with a backpack to haul my stuff but quickly decided that was not going to work. So I wanted to look at saddle bags at your shop. There was a great selection, but I have an aftermarket dual exhaust that is right under my tail that didn't work with the saddlebags. So your guy Travis started bringing out other options, and went out of his way to help me and find one that I liked and that worked with the bike. So I ended up with an Ogio tail bag that I absolutely love, and it made the ride much better than the backpack would have. Travis went above and beyond providing outstanding customer service and help. I had an outstanding experience at MR Motorcycle thanks to Travis!!"Lindsay Waydick | Wausau, WI
"I stopped in after going to another dealer in Asheville (which was a total waste of time). The sales staff is very friendly and easy to deal with. I was trading a cruiser for a dirt bike for my son and left very pleased. I will definitely make the 70 mile drive again for future purchases."Rusty Sells | Johnson city, TN
"I want to thank Scott for having all those helmets in stock. It was great being able to see each helmet side-by-side and being able to compare the fit of each. I actually like the Shoei and Scorpion graphics better than the solid of the Arai. But, the Arai fit me the best, so that is what I purchased. Roxanne was a great help and made me feel confident that she would fit me correctly. Please tell her I appreciate her patience and all the time she spent with me. You two have been great to deal with and have won me and my two buddies over as customers even though we are more than 200 miles away. I’m going to keep your email address and will contact you in the future when I am ready for another major purchase."Mike Thornton | Macon, GA
"Hello, My name is Russel. I own a 2005 Honda Rune. I recently was on a trip to the NC and TN mountains when we noticed I had a flat rear tire. A neighbor at a nearby cabin had a compressor and we were able fill the tire with air and then ride to MR Motorcycle. While there I was treated with respect and made to feel as if my predicament was a major concern and even though busy with normal operations I was in and out of your establishment in under 2 hrs. This is about the 4th time that I have had direct or indirect contact with your place of business. I want you all to know that I appreciate many things about MR Motorcycle: *Your friendly! *You treat people well and with a smile *Even though your busy, you take time with the people you serve. *You make suggestions and try to help and genuinely act concerned. *You recognize that your area has a lot of travelers from all over and *You're very willing to help them get back on the road as quickly as possible. *Your prices seem fair. All this adds up to a warm feeling of friendship after I leave your place of business and it makes me want to come back and to recommend you to people in passing and in conversation. I just want you to know that you are appreciated and that I, for one, enjoy knowing you're there. Thank you for your service . I would like to especially thank Julia and Alex for their cheerful and helpful attitudes and personality while helping me. Your business is a better place because of these individuals. THANK YOU MR MOTORCYCLE "Russel McNeil | Charleston, SC
"Scott in accessories was very patient and helpful. I wanted to buy my son a camouflage helmet for his birthday and he went above and beyond to assist me in my selection."Kimberly Kite | Old fort , NC
"I was a first time ATV buyer and not really sure of what I wanted. The Sales staff was very helpful with talking to me and figuring out what I wanted and needed. I bought two Polaris that day and have been very happy with both machines. We had a little mix up with the accessories (was given the wrong contact phone number). But, MR stuck with me until we figured it out and I got what I needed. I have nothing but good things about this organization and would highly recommend their sales and service to anyone."Carey Fortune | Old Fort, NC
"I recently visited your dealership in search of a new helmet and had such a "better than expected" experience, that I felt you should be made aware. Upon entering the dealership, I easily saw the helmets and headed that direction. I was approached by Travis Owens within seconds. I expressed interest in a Shoei helmet. He redirected me to an Arai as it was more suited to my head shape. His knowledge of the helmet was impressive. He took the time to show me the features and benefits of the Arai and made sure I had the correct size. He even refitted the helmet with better fitting cheek pads. While I was paying for the helmet, I mentioned I was going to have to move my J&M Audio headset from my old helmet into the new one. He offered to do this for me at no charge. I gladly took him up on his offer and I brought the helmet back the next day with the headset, which he installed perfectly. The knowledgeable and friendly salesperson has all but become extinct from today's society. Travis is a true standout and I wanted you to know how much I enjoyed my trip to your dealership due to his outstanding attitude towards the customer. Sincerely, Stuart W. "Stuart W. | Zirconia, NC
"Very impressed and happy with my experience at MR, both with their repairs and especially the sales floor. I originally went in just to repair my Suzuki DRZ 400 and came out with a repaired dirt bike AND a new road bike to boot (Kawasaki 900 Vulcan). NOT due to pressure (I'm not one to be pressured) but due to MR's jaw dropping low prices and their sales-lady on the floor who assisted me. She went well over the call of duty to assist. So much so that i highly I recommend her (Tiffany D.) to anyone coming in to buy from MR. In summary, she was/is highly professional, very well versed on all MR's inventory, concerned mainly that i got the bike i needed/wanted, trustworthy- she earned my complete trust and confidence over the course of several days and multiple hours, worked hard for me- came in on her days off to help answer questions, and she was the last person left standing in the store (3 hrs past closing on a Friday night!) to assure my new Kawasaki Vulcan 900 and repaired dirt bike were locked, loaded and ready to trail (plates, manuals, parts, keys, all the details) as i had to hit the road fast to catch a flight. I could have made wrong choices along the way but Tiffany kept me moving in the right direction resulting in my complete biking satisfaction today. If you're in the market for a bike, or if you just want to browse, check out MR! And, say hi to Tiffany for me."John Luke | , XX
"Bought riding gear, I did not know much about the type of gear and the sales person (Scott Enlow) was extremely helpful he explained how the gear worked and we bought 2 Olympia AG3 jackets which does everything Scott said, he spent about 30 minutes with us on a busy day. As far as the store itself, very nicely laid out and neat. Will do business with them again without a doubt."John Kyker | Morristown, TN
"Anthony (Tex), Neil and Alex where a life saver. I had a tire go down on my bike on the parkway. Another bike rider told me about MR Motorcycle. I called and being from out of town, they gave great directions to your shop. They handled my tire change fast and I don't know what we would have done without them. Five stars to all staff at MR Motorcycle. I will be sure to tell others! Thanks for your service! Please give these guys a REWARD :) "John Leigh | Hixson, TN
"The employees at MR Motorcycle are terrific. My Yamaha V-Star is my only mode of transportation. I went in to purchase saddlebags. The salesman made an appointment right then to have them installed. Also, through our conversation, it was apparent that I was coming due for a service. Not only did they get the saddlebags installed, but they also completed the service for me that day. These guys went out of their way to provide great service during my time there. I have been sold on this organization. Many other businesses could learn true customer service from this company. Kudos to MR Motorcycle. "Anonymous | Asheville, NC
"Had a front tire issue. Got towed-in. Service Advisor helped unload & totally took excellent care of me!! Nothing but the best service.... "Paul Charney | akron, OH
"The Service Advisor, Alex Brown, was excellent. The staff was friendly and very helpful. MR Motrocycle literally saved my vacation. They came and picked up my bike, repaired it that day, and had me on my way. They went out of their way to provide excellent service from the service manager to the repair technician. Again, a special shout out to the Service Advisor, Alex Brown. I was even given a ride to a locale where I couldn't take my bike to return a defective product I had purchased somewhere else. THANK YOU. THANK YOU. THANK YOU."Anonymous | Milford, OH
"Addendum to my 5/29/2012 testimonial: Add Travis Owens in the accessories dept to my kudo list. On the day I retrieved my Silver Wing from the service dept, Travis patiently helped me select a properly fitting new helmet and then ordered it in the color I wanted to be shipped to my home in TN. Another five-star + performance by the MR staff. "Don Dutton | Erwin, TN
"I would like to take a minute and mention that Brad did an excellent job for me on my most recent order. I had ordered an alternator for my 1991 Honda ST1100 on May 14th after asking your company and a couple of your competitors on May 9th about availability after seeing it was on back order. Brad was very helpful in his initial communication with me via e-mail so I chose to go with you mainly for that reason as well as the fact you are located in North Carolina and I like to keep the business local if possible. He took care of my order personally and I pretty much wore him out every couple days asking about it and he did a nice job of keeping me informed and then letting me know when it arrived as well as providing me a tracking number. I received it on May 24th and I installed it on the 25th and got some extra riding in on the holiday weekend. Anyway as someone who rides on average 330 days a year I appreciated the good service. I have placed several orders with your company now and your service and pricing will keep me coming back as well in the future. Thank you again. "Leroy K. | Mooresville, NC
"5/29/2012, Erwin, TN Kudos to Neil, Alex, and Eric in the service dept for the 5 Star + experience, the best I have ever had at any dealership. Literally everyone of the staff was helpful, friendly and thoroughly professional. My Honda Silver Wing was hauled in because it had stopped running. Within only a couple of days, the shop had determined the problem and contacted Honda for a warranty coverage determination, which was rapidly approved; an engine rebuild was required. Had all the parts been readily available, I feel confident the job would have been completed within a week to ten days, but because some items had to be ordered from Japan, the process took about a month (not the fault of MR) to get me back on the road. I will be recommending MR to all my metric- riding buddies here in East Tennessee who appreciate true service excellence in a clean, modern facility. Thanks, guys. You have a fan for life."Don Dutton | Erwin, TN
"I came into this dealership looking for a new front tire for my 1986 Honda VFR700F Interceptor. I was picky too, I wanted the Bridgestone Battleax just like I had on the rear, so they would match. Not only did they take care of me and order the tire, but I wound up also purchasing an AWESOME Scorpion EXO Helmet and matching gloves to go with it at a price cheaper than I had seen at other places. I also bought a cargo net. If you need it, they have it. And apparently, if they don't have it they will gladly order it for you. My review is not based upon the parts though, you can get parts many places. This opinion is based upon the friendliness of everyone there. They made me feel very comfortable and at the time I was a new rider, and they explained things to me to help me out with my learning experience and the guy who sold me the helmet really went the extra mile to ensure I found one that was a correct fit and that I was happy with. Thanks, guys!"David Elliott II | Asheville - Fairview, NC
"Today's bike purchase (January 11, 2012) was an absolutely positive, pleasant experience. We researched the MR website for bikes, put in a request for quote and financing, and the next day everything was done and approved. Then we just went over to MR with our trade, did the financing paperwork, and off with the new bike... This is our second bike purchase (today's trade in was actually the first purchase), and each time the customer service is excellent, the staff pleasant and professional, and the experience enjoyable! Thanks much to Bob and everyone that assisted us today! "Bill Shilling | Franklin, NC